Patient and Family Satisfaction Surveys
Woodlands Hospice is committed to receiving, reviewing and evaluating feedback from patients, their families and carers, visitors and others associated with the care it delivers.
One of the ways in which feedback is sought is through the circulation of an annual patient and family satisfaction survey which, for the last three years, has used a questionnaire developed with the support of Woodlands Patient, Family and Friends Forum, as well as the Hospice’s Dignity Group. All comments and feedback arising from the results of the survey are considered by Woodlands Senior Management Team and ideas for improvement are included in the Hospice action plan.
You can view the reports from our 2016, 2017 and 2018 surveys by clicking on the links to the right of this page.
The Hospice uses a variety of other methods to seek feedback. These include:
- A ‘comments, compliments and complaints’ leaflet which enables people to leave feedback of any kind
- Visits from Trustees and external reviewers
- ‘Floor-walks’ by the Chief Executive and Patient Services Manager
- Specific service evaluations.
If you would like to give feedback about any part of our Hospice and its services, please see our How to provide feedback page.